Quick answers
Frequently Asked Questions
Clear answers for checkout, delivery, age verification, product timing, rewards, and compliance.
What if my product arrives damaged or incorrect?
Order issues are reviewed case by case. Please review the Damaged or Incorrect Product Policy for cancellation, delivery issue, damaged or incorrect product details.
What are your business hours?
Top Drop Mobile Wellness is open Monday – Friday, 10:00 AM – 8:00 PM.
Is payment collected on the website-
No. Checkout creates an order request only. Top Drop reviews the request and sends invoice/payment instructions after confirming availability and delivery or shipping details.
Why does my order show as on hold-
Orders remain on hold until payment is confirmed and the order is approved for delivery or shipping.
What are your same-day delivery cutoff times-
Zone 1 Houston Core orders must be placed by 3:00 PM. Zone 2 Greater Houston orders must be placed by 1:00 PM. Zone 3 Extended Delivery Area orders must be placed by 12:00 PM. Orders placed after the cutoff may be delivered the following business day.
What are your delivery fees-
Zone 1 delivery is $9.99, Zone 2 delivery is $14.99, and Zone 3 delivery is $19.99. Orders over $250 qualify for free same-day delivery, and orders over $300 qualify for free Zone 3 delivery.
What are your service hours-
Top Drop delivery service hours are Monday through Friday, 10:00 AM to 8:00 PM. Orders placed outside business hours are processed on the next business day.
Do you ship outside Houston-
Yes. Shipping throughout Texas is available for eligible products. Availability may vary by product, address, and order review.
Do I need to be 21 or older-
Yes. Visitors must confirm they are 21 years of age or older before browsing the website.
Can customers earn points-
Yes. Top Drop Points are being set up for customer accounts. Customers can create an account, earn signup points, and earn purchase points once products are active.
Where can I see current products?
Current product details, pricing, sizes, and descriptions are available on the Shop page and individual product pages.
Can I create an account-
Yes. Customer accounts are available through the Account page for order history, checkout details, rewards, and future account features.
Do products make medical claims-
No. Products are not intended to diagnose, treat, cure, or prevent disease. Top Drop uses compliant wellness language and product-specific disclaimers where appropriate.
What are research products-
Research products are presented for research-use context where applicable. They are not presented as treatments, cures, or medical products.