Customer Support
Damaged or Incorrect Product Policy
We want every Top Drop Mobile Wellness order to be handled professionally and accurately. This policy explains how we review damaged or incorrect product issues.
Order Requests
No payment is collected on this website
Orders submitted through the website are order requests. Top Drop Mobile Wellness reviews product availability, delivery or shipping details, and any applicable fees before payment is completed.
Customers may choose an available payment option during checkout. Orders are not processed until payment has been received and verified.
Need Help With an Order?
Email us with your order number, name, phone number, and a short description of the issue.
Email: topdropwellness@gmail.com
Cancellations
If you need to cancel an order request, please contact us as soon as possible. Cancellation availability may depend on whether the order has already been reviewed, prepared, dispatched, shipped, or delivered.
Damaged or Incorrect Products
If a product arrives damaged or the incorrect product was delivered, contact us promptly so we can review the issue. Photos, packaging details, and the order number may be requested.
Delivery Issues
Delivery problems caused by an incorrect address, unreachable customer, inaccessible location, or missed delivery communication may result in additional delivery fees.
Damaged or Incorrect Product Review
Refunds, credits, replacements, or other resolutions are reviewed for damaged products or incorrect products only. Customers should contact Top Drop Mobile Wellness promptly with the order number, photos when available, and a short description of the issue.
Because wellness products may be sensitive to handling, storage, packaging, and safety requirements, returns may be limited or unavailable once an order has been delivered or opened. Any approved resolution will be confirmed by Top Drop Mobile Wellness after review.
Product Availability
Product availability may change. If an item is unavailable after an order request is submitted, we may contact the customer to adjust, replace, delay, or cancel the affected item before payment is completed.
Research Products
Certain products may be offered for laboratory, analytical, educational, or research purposes only where permitted by law. Customers are responsible for understanding and complying with all applicable laws and regulations.
Legal Review
This policy is provided for general business communication and should be reviewed by a qualified attorney before launch. Top Drop Mobile Wellness may update this policy at any time.